TERMS AND CONDITIONS
The following information has been produced to ensure that all Members are assured of a comfortable and enjoyable experience on each and every one of their visits.
1. Membership Definitions
(a) Membership fee: A fee payable by all Members on a monthly or an annual basis.
(b) Joining fee: A non-refundable fee payable by a prospective Member upon the Club accepting an application for membership.
(c) Tariff charge: A fee payable for the use of certain Club facilities.
2. Joining and Membership Fees
Joining and Membership fees shall be fixed by the Club and may be altered at any time. Members will be notified (by members notice board in the Club) of any changes in the fees prior to the date of the alteration.
(a) All membership applications must be on the forms provided by the Club and Applicants may be subject to an interview at the discretion of the Club.
(b) The Club reserves the right to reject an application for membership, or refuse admission, without ascribing any reason for so doing.
(c) On acceptance of an application, a Member will be provided with a membership card that will remain the property of the Club, and upon termination of membership will be returnable to the Club on demand.
(d) Membership fees are payable annually or by means of a direct debiting system offered by the Club.
(e) Members will be required to join for a minimum period of twelve months if paying in advance. If paying by direct debit, a minimum 12-month contract period is required, however, after any lapsed period, members will be required to pay a administration fee or joining fee to re commence their membership. Any member can cancel their direct debit by giving one month’s written notice, before the 10th of every month, to the Club Manager. The direct debit is set up to be on going and not renewed annually. It is the members responsibility to ensure that they cancel their own direct debit at time of termination.
(f) Joining and Membership fees are not refundable under any circumstances.
(g) Any payment failure by the due date will result in an administration charge being levied.
3. Membership Transferability
Memberships and Spa Treatment included in Premium Membership is not transferable between individuals.
4. Membership Cards
Members must carry their cards when visiting the Club and show them to the Club Reception or members of the Club Management when asked to do so. The loss of a card must be reported immediately to the Club Reception and an administration fee of £5.00 per replacement card may be charged. Any misuse of membership cards will result in an immediate cancellation of membership.
5. Change of Membership Category
Joint Members are required to become Individual Members in the event of the main Member terminating their membership. This involves paying any additional joining fees applicable and the membership fees at the ‘Individual’ rate rather than the ‘Partner’ rate.
6. Membership Suspension
Members may apply for a temporary suspension of their membership for a period of between two and six months. This is at the discretion of the Club Management and will not incur additional fee.
7. Termination of Membership
The Club reserves the right to refuse admission and/or to expel or suspend any member forthwith if any member shall, in the opinion of the Club, cause nuisance or annoyance to other Club Members or Guests; and for any breach of the Club rules or misuse of the Club facilities, or for any other reason that the Club may deem appropriate.
Notification of a time and place and of the alleged breach of the rules will be given to the Member in question and at that time and place he or she can offer an explanation to the Club Manager who shall have the authority to expel the Member if he or she holds that the Member has breached the rules in the manner alleged.
8. Children
Age Requirement: Must be 18+. The Club access is for hotel guests children only. The Club’s access times for children is Mon – Sun 07:00 – 12:00 and 16:00 – 20:00. Ratio 2 children to 1 adult. Under 16’s must be accompanied by an adult.
9. Opening Hours
The Club will open from 06:00 – 22:00 Mon – Sun. The Club may at any time, without penalty, change opening times or close the facilities without notice. Members can sign in up to 45 minutes prior to the facility closing time and must vacate the pool, steam and sauna rooms and fitness area 20 minutes prior to closing time to allow time for showering and dressing.
10. Use of the Facilities
A Member is entitled to use the Club facilities, provided that the Club may at any time, without penalty, withdraw all or part of such facilities for any period or periods and with or without notice in connection with any cleaning, repair, alteration or maintenance work, or for any other reason which the Club Management deem necessary.
11. Smoking
Please note that the Club has been designated as a non-smoking environment throughout.
12. Social Activities and Events
The Club reserves the right at any time, and without notice, to set aside facilities for exhibitions or other social events and activities.
13. Dress Codes
Members and their guests are asked to wear a form of clothing appropriate to the time of day and place on all occasions. Appropriate sportswear must be worn at all times. Footwear must be worn at all times. Soiled sport shoes will not be permitted whatsoever. Soiled sportswear is not to be worn in the bar or restaurant.
14. Guests
Only Members over 18 years of age may introduce Guests. Age Requirement: Must be 18+ only. All guests must pay a Guest fee at point of arrival at the Spa Reception Desk.
15. Fitness Area
Members and their Guests are particularly advised not to undertake strenuous physical activities for which they might be medically unfit. Members and Guests who have any reservation as to their physical condition are advised to seek the advice of their GP before embarking on any exercise programme. All Members must ensure that their Guests sign a disclaimer form before using the facility.
All Members must undergo a health check and basic supervised induction before using the facility.
Members under 16 years are not permitted to use the fitness area.
Correct footwear and clothing must be worn at all times.
Access to the Area may be limited in the event of classes or pre-organised sessions. Details of these will be posted on Club notice boards
16. Swimming Pool
No running, jumping or diving in the pool is allowed. For reasons of health and hygiene, it is necessary for all Members and Guests to shower before entering the pool. Members and Guests with athlete’s foot, verrucas or other similar communicable maladies may not use the pool. Radios, lilos, and anything which the Club in its discretion considers to be detrimental to the use of the pool and its environment are not permitted.
Members and guests are asked to wear conventional swimming costumes only
The pool is not supervised and use is at members' own risk. The pool may be reserved at certain periods for adults only sessions, swimming lessons or Aqua aerobic classes. Prior notice will be displayed on Club notice boards.
No food or drink is to be taken into or consumed in the pool area.
No phone or recording device is permitted in the pool area for the Privacy of all Members and Guests. All devices must be stored in Changing Room Lockers.
17. Sauna/Steam Room/Spa
Children under the age of 8 years are not permitted to use these facilities. Children over 8 and under the age of 16 must have adult supervision.
Members and Guests must shower after using the Sauna and Steam Room and before using the Swimming Pool.
Shaving is not permitted in the Sauna, Steam Room or Spa.
No food or drink is to be taken into or consumed in the steam room or sauna.
No phone or recording device is permitted in the Sauna/Steam Room/Spa area for the Privacy of all Members and Guests. All devices must be stored in Changing Room Lockers.
18. Changing Rooms
No children are allowed in the changing rooms of the opposite sex once they have reached their 8th birthday.
19. Lockers
For security reasons, Members and Guests are asked to store personal belongings and valuables in the lockers provided. Lockers are provided and on a nightly basis all personal belongings will be removed for the following. Items will be stored by the Club for three months and then donated to local charities.
20. Safety and Hygiene
In the interest of safety and hygiene, no crockery or glasses are allowed in the changing rooms, fitness and aerobics studios and swimming pool area.
No pets will be allowed in the Club buildings or grounds, with the exception of guide dogs. Entry to the Club is only permitted at the Club Reception entrance and hotel stairs & lift from hotel guests.
Fire exits, which are clearly marked, are there in the interests of safety and Members and Guests must not interfere with these doors for any reason. In the event of a fire, Members and Guests are asked to make their way in an orderly fashion to the nearest available exit. Cars must be parked in the marked areas only and must not block service roads or emergency exits.
21. Lost Property
All lost property found on the premises should be handed in to the Club Reception. Items will be stored by the Club for three months and then donated to local charities.
22. Liability
The Club’s liability for any damage or loss to Members’ or Guests’ property is strictly limited to any damage or loss suffered as a direct result of negligence of the Club, its staff or its agents. The Club reserves the right, in its absolute discretion, to refuse to store any such personal property of Members or Guests. Property stored in lockers provided by the Club is stored at the owner’s risk and no liability for loss or damage incurred thereto will be accepted by the Club.
Vehicles, bicycles, etc., parked or left in the Club car parks or elsewhere on the premises of the Club and all contents in them or on them, are left at the owner’s risk and the Club will accept no liability for loss or damage in respect thereof.
The Club cannot accept any liability for any accident to any Member or Guest that may occur on the premises or within the grounds of the Club, other than liability that may arise from negligence of the Club, its staff or its agents.
Any Member or Guest who suffers an accident on the Club premises or in the Club grounds must report the accident, and the circumstances under which it occurred, to the Club Manager or the Duty manager immediately following the accident.
23. General
No phone or recording device is permitted in the Spa Treatment Rooms/Nail Bar and Relaxation Room for the Privacy of all Members and Guests. All devices must be stored in Changing Room Lockers.
No food or drink, alcoholic or otherwise, may be brought into and consumed within the Club or its grounds.
Members who fail to take up a booked activity, or fail to give the required notice, will be charged an administration fee, together with the activity costs, if applicable. Further
details of the level of these fees are available from Reception and may vary from time to time at the sole discretion of the Club Manager.
Members and Guests must at all times observe the Club Rules, a copy of which is located at Reception, available for inspection by members and Guests, and comply with any reasonable directions which the Club Manager may give to ensure the smooth operation of the Club, the facilities and the convenience of all Members.
Any dispute or difference which may arise with regard to the interpretation of these Rules shall be determined by the Club Manager, whose decision shall be final.
The Club reserves the right to amend these Rules and all tariff charges, at any time and without notice to individual Members, although notification of the change will be displayed on Club notice boards.
If any provision in these rules is declared illegal or otherwise unenforceable, the remaining provisions shall remain in full force and effect